Mobile app & platform

Service platform with customer app

Multi-service platform with its own iOS and Android app: orders, invoices, support tickets, push notifications and a rewards system that brings customers back.

Year 2026

Mobile App

API-Backend

Push & Gamification

Starting point

Orders by email, invoices by post, support on the phone: a growing service business was losing time and customer loyalty to scattered channels. It needed a system that bundles everything and actively wins customers back.

Approach

We built a multi-layer platform: an API backend with its own data layer, a customer portal and a native app for iOS and Android. Orders, invoices and tickets run through the same logic, push notifications inform in real time, and a points and rewards system makes coming back attractive.

Result

One channel instead of five: customers handle everything in the app, the team sees every request structured in the system. New services can be switched on as modules without rebuilding the app.

system layers, from database to app

native apps: iOS and Android

Real-time

push from event to phone